SHIPPING POLICY

SHIPPING

Free shipping for orders over $80. A flat rate of $12 applies to smaller orders. Tracking details are emailed once dispatched. Deliveries to capital cities usually arrive within 2–7 business days, while WA and regional areas may take 5–10 business days. Deliveries to commercial addresses or units require a signature, while others may be left in a safe location.

RETURNS & REFUNDS

Please choose carefully when purchasing, as we do not usually offer refunds if you simply change your mind or make an incorrect decision. However, you are entitled to a refund, exchange, or store credit where the goods are faulty, incorrectly described, differ from what was advertised, or do not function as intended. Should this occur, we ask that you contact us promptly so that we can resolve the matter in line with consumer protection guidelines.

CUSTOMER SERVICE POLICY

Zen Essentials is committed to providing exceptional customer service and the highest quality products. We take great care to ensure that all products listed on our website are available and that pricing is accurate and up to date. Standard delivery times are between 3 to 10 business days, depending on your location. In the rare event that an item you have ordered is not available or we are unable to fulfill your order, we will notify you within two business days to arrange a suitable alternative product, place the item on back order, or provide you with a full refund. Our priority is to make your experience with Zen Essentials smooth, reliable, and enjoyable.